Lee St. Water Main Project

Many of the water mains are very old. They are made from iron and are buried in soil which promotes corrosion. This corrosion weakens the structure of the pipes, which over time results in small holes and cracks appearing. As the water leaks through these holes and cracks, the pipe becomes even weaker and this can result in a burst water main.

When a water main bursts, we have to repair it as quickly as possible, as the escaping water is a potential threat to public safety and can damage property and the environment. This usually means emergency work to dig up the road or pavement and can lead to the water supply being turned off for a while without notification to customers. It can also mean disruption for traffic and pedestrians.

We are replacing these old iron mains with new plastic pipes so that we can provide you with a reliable supply of drinking water and lessen the disruption caused to your community.

Though we take every care to minimize disruption to you, this will affect your water supply at times. For example, any of the following may occur:

• We may turn your water off for up to 5 to 8 hours when we tie in the new water line.
• There could be a large number of holes dug in the alley.
• The dumpsters will be moved to the north side of the alley until the project is complete.

Frequently asked questions

What is the worst I can expect?

We have to work where our pipes and mains are located; in this case it is the alley. We always try to minimize any disruption but there is a chance that the contractor may accidentally hit an existing customer service line. If this happens, we will promptly repair the line and notify you of the situation.

In order to replace the water line, there will be open ditches and heavy equipment in the alley until the project is complete, so be careful if you enter the alley or work area.

Will the work affect my plumbing?

The work should not affect your plumbing. However, if your lines are old and made of galvanized, the new water pressure on the water line may cause a leak on the customers side that will need your attention.

What hours will the contractor be working?

Our usual work hours are Monday to Friday from 7.30am to 5.30pm. However, we may need to work outside these times if necessary.

Why is there water running down the road?

When we have undertaken work, it is necessary for us to clean pipes and check the standard of the water supply. This can appear like a burst water main as you may see water running down the road.

How long will I be without water?

We always try to minimize any disruption but you could be without water for up to 8 hours, depending on the technique used to replace the water mains. We will notify you at least 48 hours before your water supply is turned off and will give you an estimation of the interruption time period.

How long will it take before my water is drinkable?

Once your water has been restored, we advise you to flush your water line for at least 5 minutes. Your water may have a cloudy appearance because of air in the water system, but this should disappear after a short time and is totally harmless.

I am elderly, disabled or have special requirements and I require a water supply.

If you notify us, we can arrange a temporary supply or make other arrangements. Please contact City Hall to notify us of your needs.

How long will the work take?

We always try to minimize any inconvenience, but the length of time excavation holes are open will depend on the nature of the work.

Why are there so many holes and should we expect to see a workman working at each hole?

The nature of the work means that it is necessary for us to dig holes in the alley. The schemes can cover fairly large areas and sometimes our teams will need to work in other areas on the same scheme while some holes remain open.