What is the worst I can expect?
We have to work where our pipes and mains are located; in this case it is the alley. We always try to minimize any disruption but there is a chance that the contractor may accidentally hit an existing customer service line. If this happens, we will promptly repair the line and notify you of the situation.
In order to replace the water line, there will be open ditches and heavy equipment in the alley until the project is complete, so be careful if you enter the alley or work area.
Will the work affect my plumbing?
The work should not affect your plumbing. However, if your lines are old and made of galvanized, the new water pressure on the water line may cause a leak on the customers side that will need your attention.
What hours will the contractor be working?
Our usual work hours are Monday to Friday from 7.30am to 5.30pm. However, we may need to work outside these times if necessary.
Why is there water running down the road?
When we have undertaken work, it is necessary for us to clean pipes and check the standard of the water supply. This can appear like a burst water main as you may see water running down the road.
How long will I be without water?
We always try to minimize any disruption but you could
be without water for up to 8 hours, depending on the
technique used to replace the water mains. We will
notify you at least 48 hours before your water supply is
turned off and will give you an estimation of the
interruption time period.
How long will it take before my water is drinkable?
Once your water has been restored, we advise you
to flush your water line for at least 5 minutes. Your water may have a cloudy appearance because of air in the water system, but this should disappear after a
short time and is totally harmless.
I am elderly, disabled or have special requirements
and I require a water supply.
If you notify us, we can arrange a temporary supply or make other arrangements. Please contact City Hall to notify us of your needs.
How long will the work take?
We always try to minimize any inconvenience, but the length of time excavation holes are open will depend on the nature of the work.
Why are there so many holes and should we expect to see a workman working at each hole?
The nature of the work means that it is necessary for us to dig holes in the alley. The schemes can cover fairly large areas and sometimes our teams will need to work in other areas on the same scheme while some holes remain open.